Course Subject

Date(s)

Duration

Assertiveness and Self confidence

14^th Feb;  19^th April;
19^th June 

1 day

Customer/client Service

21^st Feb;  6^th Mar;
 3^rd  April;  1^st May

1 day

Effective communication

18^th Jan;  7^th Mar;
 4^th April;  2^nd May

1 day

Effective management / supervisors

10/11/12^thJan;
13/14/15^th Mar:
8/9/10^th May

3 days

Facilitating workshops/ meetings

24^th Jan;
27^th Mar;  15^th May

1 day

Presentation skills (behaviour)

28^th Feb; 24^th April;
24^th May

1 day

Stress management

9^th Feb;  21^st Mar;
18^th April;  14^th June

1 day

Team building

29^th Feb/1^st Mar;
 25^th/26^th April;
12^th & 13^th June

2 days

Time management

17^th Jan;  23^rd Feb;
20^th Mar; 17^th April;
16^th May

1 day

Train the coach

4^th Jan;  8^th Feb;
22^nd Feb;  23^rd May

1 day

Train the trainer

1^st & 2^nd Feb;
11^th & 12^th April;
5^th & 6^th June

2 days

Office ergonomics awareness

26^th Jan;  22^nd Mar;
3^rd May;  7^th June

½ day

Report writing

25^th Jan;  28^th Mar;
22^nd May

1 day

Procedure writing

8^th Mar;   20^th June

1 day

Assertiveness and Self confidence

Team building

Assertiveness and self-confidence are essential skills for personnel in the modern day workplace. This course helps you to understand how to develop your self-confidence and understand how to work with various personality types.

It is widely recognised that people tend to function more effectively as members of work teams, rather than as isolated individuals. This course develops skills for both team members in team building and for team leaders.

Customer/client Service

Time management

This course is designed to develop customer service skills, it is run as a workshop and as such it is interactive, with some role playing. The skills we develop help delegates become highly effective at understanding and communicating with customers.

The skills we explain on this course help delegates become highly effective, by showing them how to identify and focus on the activities that give them the greatest returns. Investing in these time management activities will help the delegates work smarter, not harder.

Effective communication

Train the Coach

This course helps you to understand how to communicate your message in the best possible way, is giving and receiving information clearly, concisely and unambiguously.

In the present business environment, coaching is probably the most valuable method available to managers and team members to develop skills and enhance confidence and performance of their personnel.

Effective management / supervisors

Train the Trainer

Please visit the website for the details of this workshop

This practical train-the-trainer course gives you the skills to deliver in-house training, ensuring this meets both business and personal goals.

Facilitating workshops/ meetings

Office ergonomics

This is designed for people who need to organise, run or attend effective meetings and to recognise and understand interaction between people.

This course is designed to help everyone be more comfortable and proficient while using their computer. It will also advise how to reduce the risk of experiencing painful and disabling injuries or disorders such as RSI.

Presentation skills

Report writing

This course will help delegates deliver presentations more effectively and successfully. It is ideal for people who want to work on their presentation delivery skills.

This course will help delegates understand the most suitable method of creating a report for their audience. It will help develop evaluating and writing skills.

Stress management

Procedure writing

There are many proven skills that we can use to manage stress and in this course we examine them. This course develops the delegates understanding of their stress, and stress in the workplace, and how to control it.

This course is intended for personnel who are required to understand the importance of procedures and be able to write them in a logical and comprehensible way for the reader to follow.