At AYS, we have crafted a robust and efficient process to guarantee that our cleaning services consistently uphold the highest standards of quality and reliability. Our operational expertise serves as the foundation of our success.
How we operate
Here’s how we operate to deliver exceptional results for commercial, industrial, and educational environments:
Initial Consultation
We begin with a thorough consultation; surveying your premises with you, understanding your specific cleaning needs, challenges and goals.
Customised Cleaning Plan
Based on our initial assessment, we develop a cleaning specification and plan tailored to your environment. We select the appropriate cleaning methods, equipment, and environmentally friendly products to ensure optimal results.
We always ask to present our plan in person as this enables open communication from the start, one of the fundamental elements of a successful team.
Compliance
Adhering to all industry regulations and safety standards we ensure a safe working environment for our team and your staff.
We utilise the latest cleaning technologies and techniques to deliver thorough and efficient cleaning services.
Communication and Management
We are firm believers in keeping communication channels consistently open. We like to get to know our clients and for you to get to know us, so we encourage frequent face to face contact as much as feasibly possible.
The nearby location of operational management enables regular audit visits with clients and ad hoc visits to our teams.
Our staff receive on site specific training and are monitored by their Supervisor, or Manager. Whenever possible we prefer to introduce our staff to our clients, but realise that hours of work do not always make this practical. However, our staff are identifiable to you through their uniform or lanyard.
We operate a logging system which is operated mainly through mobile phone apps or QR code systems. Occasionally where this is not possible, we request that our office cleaning operatives have the facility to an on-site phone line allowing them to ‘log in and out’ through an automated messaging service. These services are monitored and serve dual purpose as they not only cover the required level of care for the lone workers but also alerts us to react to any unforeseen absenteeism.
Continuous Monitoring
Our management will conduct quality control audit meetings on a frequency to be agreed, being anything from weekly to bi monthly. The frequency is chosen with consideration to the size and content of the contract, team in place and customer requirements. These are reviewed by our Directors and, actioned accordingly. All audits are constructive as they help us maintain the quality of service we are proud of.
Feedback and Improvement
We value your feedback and use it to continuously improve our services. Any issues or concerns are addressed promptly to ensure complete client satisfaction.
Sustainable Practices
We prioritise the use of eco-friendly products that are safe for the environment and your employees. Our green cleaning practices contribute to a healthier workplace and sustainable future. We implement waste reduction strategies and promote recycling to minimise our environmental impact.